Refund policy

Last updated: 20 July 2026

Thank you for shopping with NEKKOVA FZE LLC.

Most of our products are individually produced using 3D printing and may be made specifically after an order is placed. For this reason, we do not accept returns or exchanges for change of mind, incorrect product selection, colour preference, or other personal reasons.

No Returns or Exchanges

All sales are considered final once an order has been produced or dispatched.

We do not accept returns or exchanges in the following situations:

  • You changed your mind after placing the order.
  • You selected the wrong product, colour, size, name, spelling, or customisation.
  • You no longer require the product.
  • You expected minor variations that naturally occur during the 3D-printing process.
  • The product has been used, damaged, altered, or handled improperly after delivery.
  • A personalised or custom-made product was produced according to the information provided with the order.

Customers are responsible for reviewing all product details and customisation information before completing their purchase.

Damaged, Defective or Incorrect Items

We will assist you when an item:

  • Arrives damaged;
  • Has a manufacturing defect;
  • Is materially different from its product description; or
  • Is different from the item ordered.

Please contact us within 48 hours of delivery and provide:

  • Your order number;
  • A clear description of the issue;
  • Photographs or video showing the product, packaging, and damage or defect; and
  • A photograph of the shipping label, where applicable.

After reviewing the issue, we may offer a replacement, repair, store credit, partial refund, or full refund, depending on the circumstances and applicable UAE consumer-protection requirements.

Please do not dispose of the product or packaging until we have completed our review.

3D-Printed Product Characteristics

Because our products are manufactured using 3D-printing technology, they may contain minor layer lines, seams, support marks, small colour differences, or slight variations in surface finish.

These are normal characteristics of the 3D-printing process and are not considered defects unless they materially affect the product’s appearance, function, or safety.

Custom and Personalised Products

Customised and personalised products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or different from the approved order details.

NEKKOVA is not responsible for spelling errors, incorrect names, measurements, colours, or other information submitted by the customer.

Order Cancellations

Orders may be cancelled only before production has started.

Once production, customisation, packaging, or dispatch has begun, the order cannot be cancelled or refunded.

To request a cancellation, contact us as soon as possible. Submitting a cancellation request does not guarantee that the order can be cancelled.

Delivery Issues

NEKKOVA is not responsible for delivery delays caused by the courier, incorrect delivery information supplied by the customer, failed delivery attempts, or circumstances beyond our reasonable control.

Please contact us promptly if your order is marked as delivered but has not been received, or if the package appears to have been lost in transit. We will assist with the courier investigation where possible.

Approved Refunds

Where a refund is approved, it will be issued to the original payment method.

Banking and payment-processing times may vary. Shipping or delivery charges are non-refundable unless the refund results from a damaged, defective, or incorrect item or is otherwise required by applicable law.

Contact Us

For questions or concerns relating to your order, contact:

NEKKOVA FZE LLC
Website: www.nekkova.com
Email: [add your business email]
Phone/WhatsApp: [add your business number]
Location: Abu Dhabi, United Arab Emirates

This policy does not limit any rights available to consumers under applicable UAE law.